Delivery & Return Policy
ProMiner.se is managed by JPKF AB
- Organisation Number: 559417-4178
- VAT: SE559417417801
- Address: Bälgvägen 13, 136 75 Vendelsö, Stockholm, Sweden
- Support Email: support@prominer.se
Delivery Policy
Warehouse Locations
- Hong Kong: For international shipping requests, we maintain a warehouse in Hong Kong to facilitate global distribution.
- USA: We also operate a warehouse in the USA to cater to North American customers efficiently.
EU Customers: Customers within the EU benefit from seamless delivery without the need for customs clearance, ensuring faster and hassle-free deliveries.
Special Provisions for Companies: Companies within the EU can purchase with 0% VAT by providing a valid VAT number when placing an order. Payments must originate from a company bank account, and deliveries will be dispatched only to registered business addresses to meet VAT exemption requirements.
Delivery Partners: We partner with renowned delivery services such as DHL, UPS, FedEx, EMS, and TNT to ensure that your products reach you safely and on time. If you have special shipping requests, please contact customer care.
| SHIPPING COMPANY | ESTIMATED DELIVERY TIME | PROCESSING TIME | |
|---|---|---|---|
 | DHL | 4-8 days | 3-7 business days |
 | UPS | 5-9 days | 3-7 business days |
 | FedEX | 4-8 days | 3-7 business days |
 | TNT | 4-9 days | 3-7 business days |
Shipping Costs: Shipping costs vary depending on the delivery method chosen and the destination. The final shipping cost will be calculated at checkout.
Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email or chat. You can use this number to track your shipment’s progress directly on the courier’s website.
Shipping Notice: Please confirm your address before payment. If you enter the wrong address, promptly contact customer care at support@prominer.se. We will contact logistics personnel to solve the issue. Note that you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.
Taxes and Customs Duties: The prices of products sold by ProMiner.se do not include shipping, customs duties, or other taxes. You are responsible for all applicable charges based on the laws and customs regulations of your country.
Customer Support: Should you have any questions or require further assistance regarding your delivery, please contact us at support@prominer.se. Our customer service team is here to assist you.
Return Policy
Computer Hardware Returns Customers have the right to return unopened computer hardware within 14 days of receipt, provided that the items are in their original, sealed packaging. To initiate a return, contact our customer support team at support@jpkf.se with your order details and reason for the return. You will receive instructions on how to proceed.
ASIC Miner Hardware Returns Please note that returns of ASIC miner hardware are NOT accepted due to the nature of these products. ASIC miners are intended for profit generation, and their market value can fluctuate significantly.
Return Conditions
- All returns must include the original receipt or proof of purchase and be sent back in the original packaging, along with all accessories, manuals, and documentation.
- Items that are returned damaged, opened, or in a non-resalable condition may be subject to a restocking fee or rejection.
Shipping Your Return: Returned items must be shipped with tracking and insurance to ensure their safe and documented return to our warehouse. We recommend using a reputable shipping provider. Including a purchase invoice and description of the reason for return is necessary. Return shipping costs are the responsibility of the customer.
Exchanges and Refunds: If you receive a defective or incorrect item, please inform us immediately for prompt resolution, which may include an exchange or other appropriate actions. Refunds for approved returns will be processed to the original payment method once the item has been received and inspected by our team.
Additional Information
- Return shipping costs are the responsibility of the customer, except in cases of defective products or shipping errors on our part.
- We recommend keeping a copy of your return shipment’s tracking number for your records.
Contact Us for any questions or additional information regarding our return policy, please contact our customer service team at support@prominer.se. We are here to ensure your experience with ProMiner.se is positive.
Thank you for choosing ProMiner.se. We appreciate your understanding and cooperation with our delivery and return policy to ensure a smooth and secure process for all parties involved.