Most Frequently Asked Questions
We offer a range of mining machines for various cryptocurrencies, including Bitcoin, Dogecoin, and more. Our selection includes both high-performance ASIC miners for large-scale operations and smaller home miners for personal use, as well as solo miners. Additionally, we provide all the necessary accessories to support your mining activities.
You can track the status of your order by logging into your account on our website or contacting our customer support team directly. Please note that tracking information on our site will be available once import and customs clearance is completed and your miner is on its way to you. We'll keep you updated on the shipping and delivery process.
We offer outstanding customer support, including expert advice and guidance both before and after your purchase. Our team is available to help with any questions, troubleshoot issues, and provide maintenance tips to ensure your mining operations run smoothly.
Yes, our mining machines come with the manufacturer's warranties. ProMiner does not offer additional guarantees, but we are committed to assisting you in resolving any issues that may arise. Please contact our customer support team for more information about the manufacturer's warranty policies.
Absolutely! At ProMiner.se, we understand that choosing the right mining machine depends on several factors — such as your budget, the cryptocurrency you want to mine, your location’s electricity costs, and your desired return on investment.
Our team is happy to provide personalized guidance to help you find the ASIC miner that best matches your goals. Whether you’re completely new to mining or an experienced miner looking to upgrade, we’ll take the time to understand your needs and recommend the most efficient and cost‑effective solution.
Simply contact us via chat, email, or phone, and one of our mining experts will assist you step‑by‑step in making the right choice.
For in‑stock items, delivery within Europe typically takes 5–10 business days after dispatch.
Please note that unforeseen delays during customs clearance or within local courier networks may occasionally extend delivery times. We will keep you updated every step of the way to ensure you know exactly when to expect your order.
We offer flexible payment methods to suit different order sizes and customer preferences:
🔹 Way 1 – Cryptocurrency Payments via CoinPal (Best for Smaller Orders)
You can pay quickly and easily with popular cryptocurrencies such as USDT, Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), and more through our trusted payment gateway, CoinPal.
Please note: CoinPal charges a transaction fee, which can be cost‑effective for smaller purchases, but for larger ASIC orders, this fee can become significant.
🔹 Way 2 – Bank Transfer
Make a direct payment via bank transfer for a safe and convenient transaction — ideal for higher‑value orders.
For larger orders, we recommend contacting us directly to arrange fee‑free payment via:
- Direct cryptocurrency transfer (we provide our wallet details)
- Bank transfer (secure and reliable)
All payments are processed securely, and your order will be confirmed once payment is received.
📄 Full payment details here: https://prominer.se/payment-methods/
The exact discount depends on the quantity of units and the specific models you’re purchasing.
For high‑volume purchases, we can also arrange direct cryptocurrency transfers for added convenience and reduced transaction fees.
To receive a tailored quote, simply contact our sales team with your order details, and we’ll provide you with our best possible price.
Yes — depending on your country’s regulations, your order may be subject to import taxes, customs duties, or other fees when it arrives in your country. These charges are determined by your local customs authority and are not included in our product prices or shipping fees (unless you choose DDP – Delivered Duty Paid shipping).
We handle the entire customs clearance process for you, and all related fees will be added to your order total in advance, ensuring there are no unexpected costs upon delivery.
Register and login
Please check your inbox and spam after clicking "Get Verification Code". If you still haven't received it, you can send the e-mail address to us (info@prominer.se) and we will check the specific situation with the technician.
Please send us the e-mail address for registration. Our technician will help you reset the password.
Order and Processing
You can place an order directly through our website by adding your chosen items to the shopping cart, submitting your order, and completing payment using cryptocurrency (USDT, Bitcoin, Ethereum, Litecoin, and more). Once payment is confirmed, your order will be processed promptly.
If you prefer to pay using alternative methods — such as bank transfer — please contact our online customer service team, who will be happy to assist you with the process.
We regularly offer holiday and special discounts. To stay updated, you can follow our website.
For bulk orders, we also provide wholesale pricing. To receive the latest discount notifications, please email us at info@prominer.se or chat with us on WhatsApp
We are a reseller partnering with a distributor.
Self-pickup can be arranged at our distributor's warehouse in Hong Kong.
Yes, our distributor welcome customers from around the world to visit their warehouses. If an in-person visit isn't convenient for you, we can arrange an online video conference instead.
You will receive regular updates regarding your order via your registered email address. If you are unable to access your registered email, you can track your order status through the "My Account" section on our website. If you experience difficulties with both methods, please feel free to contact us directly for assistance.
The price of miners is subject to market conditions and may fluctuate. However, we are committed to offering our customers the best possible prices and service.
Yes, we can adjust the declared amount according to your request. However, please be aware that a lower declaration carries certain risks, which you will be responsible for. Paying taxes in accordance with the law is both a duty and obligation of every citizen.
Payment & Refund
If you would like to place an order through our official website, you can choose to pay using cryptocurrency, including USDT, Bitcoin, Ethereum, Kaspa, Litecoin, and more, or via bank transfer.
For in-stock miners, full payment is required. For pre-orders, certain models can be secured with a 50% partial payment, with the remaining balance due before shipment.
For bulk orders, please contact us to discuss additional payment options.
All sales are final and orders cannot be canceled. This policy aligns with industry standards.
Absolutely, you can pay in your local currency by opting for a bank transfer. Simply inform your bank of the amount you wish to send in USD, and they will convert it from your home currency based on the current exchange rate. This allows you to make the payment without any hassle. We also support SEK and EURO
No, you are not required to use a specific wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports transfers to our wallet.
Your order will be canceled if the payment is not made within the specified time frame:
- - 2 hours for cryptocurrency payments.
- - 1 day from the order booking date for bank transfers.
However, we don't want you to miss out on your desired miner. If you require more time to complete the payment, please contact our team for a possible extension. We are happy to hold your product for longer.
Shipping & Warranty
Manufacturers offer a warranty of 6 to 12 months on all new machines, with the exact terms depending on each manufacturer’s policy. Please note that used or refurbished machines do not come with any warranty or after-sales service. Before shipment, we will provide you with test videos and photos of the product’s inner packaging to confirm that the machine is in proper working condition.
At ProMiner.se, we understand how critical your mining equipment is to your success. That’s why we work closely with a trusted partner who specializes exclusively in ASIC miner servicing and repairs. Together, we offer you access to highly trained technicians with hands-on experience across every ASIC miner model on the market.
Whether you need expert advice, precise diagnostics, or full repairs, we are here to keep your machines running at optimal performance. If a problem can’t be resolved remotely, we’ll give you clear, hassle-free instructions for safely sending your device to our partner’s state-of-the-art service center. There, your equipment will be handled with expert care, repaired to the highest standards, and returned ready to get you back to mining with confidence.
Machines in stock are typically dispatched within 3–7 business days. In the unlikely event of any special circumstances or delays, we will contact you promptly to discuss the best possible solution.
For pre-order (futures) products, the shipping date will be based on the latest information provided by the manufacturer. The estimated delivery time will be clearly displayed on the product page for your reference. As soon as we receive the machines from the manufacturer, we will arrange prompt shipment to you without delay.
While used machines do not include a warranty or after-sales service, we take every measure to ensure you receive equipment in proper working condition. Before shipment, we will provide you with detailed test videos and photos of the machine, as well as images of the inner packaging, so you can be confident that the unit is fully functional and securely packed.
In general, delivery takes approximately 5–10 business days after shipment but often faster then that. For DDP (Delivered Duty Paid) orders, the transit time is typically around 15 business days. Please note that unforeseen issues during customs clearance may cause delays. If the recipient has prior experience with importing goods or handling customs procedures, it can help expedite the process.
If you notice any irregularities during the shipping process, please contact your sales representative or reach out directly to the logistics company for verification and assistance.
General FAQs
Once your order is placed, you will receive a confirmation email containing all the details. Registered customers can track their order status at any time through the My Account section of our website. If you placed your order as a guest, you can stay updated through our email notifications or by contacting our team for assistance.
We are happy to assist with changes to your shipping details before your order has been dispatched. However, once the product has been shipped, we are unable to make any modifications to the delivery information.
Types of Crypto Miners
There are three main types of cryptocurrency miners, categorized by the hardware they use. If you are new to mining, the many acronyms in the industry can be confusing — here’s a quick guide:
• GPU Mining – Graphics Processing Unit (video card)–based mining systems
• CPU Mining – Central Processing Unit (computer processor)–based mining systems
• ASIC Mining – Application-Specific Integrated Circuit – highly specialized hardware built for the sole purpose of mining cryptocurrencies efficiently
At ProMiner.se, we specialize in ASIC Mining equipment — the most powerful and efficient choice for mining a wide range of cryptocurrencies. Whether your goal is to mine Bitcoin (BTC), Kaspa (KAS), Kadena (KDA), Dogecoin (DOGE), Litecoin (LTC), Nervos (CKB), Dash (DASH), StarCoin (STC), or other altcoins, an ASIC miner offers superior performance and profitability.
Each ASIC miner is engineered to mine a specific cryptocurrency — for example, a Bitcoin miner will only mine Bitcoin. For a detailed comparison between mining rigs and the cryptocurrencies they support, you can refer to our ROI Calculators page.
We have organized our miners into the following categories for your convenience:
- BTC Miners – Bitcoin Miners
- KAS Miners – Kaspa Miners
- LTC & DOGE Miners – Litecoin and Dogecoin Miners
- Other Altcoin Miners – Kadena, Dash, StarCoin, Nervos Miners
Leading ASIC Miner Brands We Offer
At ProMiner.se, we work with top-tier ASIC miner manufacturers, including:
- Bitmain Antminer
- IceRiver
- Goldshell
- Jasminer
- MicroBT Whatsminer
Why Choose ProMiner.se
We maintain direct relationships with manufacturers, ensuring you get genuine products at the best possible prices. If you can’t find the mining rig or part you’re looking for, simply contact us — we can often source it directly for you.
Unlike many suppliers, we have no minimum order requirements. Thanks to our strong industry partnerships and volume contracts, we are able to pass on highly competitive prices to our customers.
Yes — this process is known as “multi-mining” or “dual-mining.” However, whether it’s possible depends on the specific hardware and mining software you are using.
The main risks of cryptocurrency mining include the high upfront cost of equipment, the volatility of cryptocurrency market prices, and the gradual increase in mining difficulty — all of which can significantly impact profitability.
Not necessarily — you can begin mining cryptocurrencies with only a basic understanding of the process.
Setting up the miner is simple and designed as a true plug‑and‑play solution, allowing users to start mining quickly without technical complications.
To get started, locate the miner’s IP address using an IP scanner or check your router. Once you have the IP, open the miner’s dashboard in your web browser. From there, configure your mining pool by entering the pool’s stratum address and your wallet address. Once these details are saved, your miner will begin working.
For more detailed, product-specific setup instructions or assistance, our technical support team is always available to help — simply contact us to speak with one of our experts.
All you need is a laptop or desktop computer with internet access, and you’re ready to start mining — giving you the flexibility to monitor your miner’s performance from anywhere in the world!
Using Your Router’s Device List
- Log into your router’s admin panel via your web browser (check your router’s manual for login instructions).
- View the list of connected devices.
- Identify your miner and note its IP address.
Using an IP Scanner
- Download and install an IP scanner application (e.g., Advanced IP Scanner or Angry IP Scanner) on your computer.
- Run the scan to detect all devices on your network.
- Locate your miner in the list — it will usually be identified by its manufacturer’s name or MAC address.
If you need assistance setting up a mining pool or cryptocurrency wallet, our team is here to help. We provide clear, step‑by‑step guidance, even if you have no prior experience. Your mining rewards will be sent directly to your chosen pool and then automatically transferred to your personal wallet — to which only you have access.